Refund Policy

Refund Policy

Last updated: July 2026

We want you to be completely satisfied with your purchase from vaultca. If you are not happy with your order, please read our policy below.

Returns

You have 14 days from the date you receive your item to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

How to Request a Return

To initiate a return, please contact us at:

vaultca
44 Linford St, Nine Elms, London SW8 4UN, United Kingdom
Phone: +44 020 7720 9944

Please include your order number and reason for return. We will provide you with return instructions once your request is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days and automatically applied to your original payment method.

Non-Returnable Items

Certain items cannot be returned, including:

  • Items not in their original condition or packaging
  • Items returned more than 14 days after delivery
  • Sale or clearance items (unless faulty)

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact us using the details above.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015.