Our promise
You have 14 days from the date of delivery to return any sealed, unopened product for a full refund or exchange. This applies to both defective and non-defective items and is in addition to your rights under the UK Consumer Rights Act 2015.
What we accept
- Sealed, unopened booster boxes, ETBs, tins and collections in their original condition
- Graded singles with the original slab intact and untampered
Product condition
We only sell and accept returns of new, sealed products. Returned items must be in the same condition they were received.
What we don't accept
- Opened sealed products (boxes, packs, tins)
- Raw single cards once removed from protective sleeves
How to start a return
Returns are by mail only. Email hello@vaultca.shop with your order number and reason. We'll send you a prepaid Royal Mail return label included in your original package or by email at no cost. No restocking fees apply.
Refunds & exchanges
We accept exchanges for defective and non-defective products. Refunds are issued to the original payment method within 7 days of the item arriving back with us. If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and we'll arrange a full refund or replacement at no cost to you.